Tresor Apple Authorised Service Centre, Jaipur

Dear Apple Support, I am writing to express my disappointment with the service I received at your Apple Store today. I entered the store before 6:00 PM with an urgent issue—my iPhone was not charging at all, even with a power bank. Since the device is essential for my daily work, I requested the staff to at least inspect it once or guide me on what the issue could be. I also informed them that I was willing to wait, even if it took some time. However, I was informed that they could not entertain any more customers because they would only be attending to those already in the queue until 7:00 PM. What disappointed me even more was the attitude of the Store Manager, Mr. Mukesh. Despite explaining the urgency of my situation, he was unwilling even to have a brief conversation or offer any basic assistance. The interaction was extremely rude and dismissive, with repeated responses such as, “Nothing can be done today. Come back tomorrow.” I understand that Apple is a global premium brand and that stores may have operational constraints. However, being a premium brand also comes with the responsibility of delivering exceptional customer service. At the very least, customers with urgent issues should be heard respectfully and provided with basic guidance, especially when they have arrived before the stated time. I myself work in the service industry and understand the pressures of handling customers during busy hours. Even when there is a rush or the store is close to closing, completely refusing to assist or even listen to a customer is not the standard of service one expects from a brand like Apple. I request you to look into this incident, review the conduct of the staff and the Store Manager, and ensure that customers are treated with courtesy, empathy, and professionalism in the future. I look forward to your response. Service Center is in WTP Jaipur Regards, Amol Chopra

I submitted my iPhone 15 here for service under active warranty/AppleCare+/Protect+ coverage. The device had a repeated touch/charging issue after an earlier Apple-authorized repair/replacement. Service was denied citing “unauthorized changes/modifications,” but I was not given any clear component-level technical explanation regarding what exactly was allegedly changed or which part was affected. I also clarified that the device was never opened, repaired, or serviced outside Apple/Apple Authorized Service Provider channels. The staff communicated with me and I returned the loaner device, but the overall resolution process was unsatisfactory because I was left with an unusable device and a generic denial reason. I have requested Apple to provide a written technical basis or reconsider service under warranty/AppleCare+. Posting this review as a factual service experience.

I recently got my iPhone repaired due to a battery issue, and I would like to share my excellent experience. Mr. Mukesh handled my case, and his service was outstanding. He was very polite, professional, and knowledgeable. He explained the issue clearly, kept me informed throughout the process, and ensured that my phone was repaired properly. Thanks to his support, the entire experience was smooth and hassle-free. I am completely satisfied with the service and truly appreciate Mr. Mukesh’s dedication and customer-friendly approach.

I had a very disappointing experience at this Apple Service Center. I visited the day before yesterday and ended up waiting for nearly 2 hours, but my issue wasn’t even addressed. My token number was 66, and when I arrived they were serving 52. The process was extremely slow. After waiting for almost two hours, they had only reached token 64, so I had no choice but to leave without getting my issue resolved. I requested the service staff to prioritize my case since I had already been waiting for such a long time, but I was simply told to wait for my turn. What made the experience even worse was that Counter No. 1 remained unattended for nearly an hour, which only increased the waiting time for everyone. When customers spend over ₹1 lakh on a premium device, they expect a level of service that matches the brand’s reputation. Unfortunately, my experience was far from that. Extremely poor queue management, excessive waiting time, and no effort to assist customers. I hope the management takes this feedback seriously and improves the service experience.

One of the worst service center experiences I have ever had. Recently visited the Imagine Service Center and honestly, the management is completely pathetic. There are 4 customer handling counters, yet one of the staff members was busy wasting time instead of handling customers while people kept waiting for hours. I waited nearly 3 hours just for a minor cable-related issue. Seriously, does customer time have zero value here? The behavior and attitude of the representative Mukesh Kumar Meena were even worse — rude, careless, and completely unprofessional. Instead of helping customers properly, they behave like they are doing us a favor. On top of that, there is barely any proper seating arrangement despite heavy customer crowd. I had to stand for almost 2 hours because of their poor management. A service center is supposed to provide support and comfort to customers, but this place only provides frustration, disrespect, and waste of time. Completely disappointing experience and definitely not recommended.