Vans store abudhabi mall

Came on vacation in abu dhabi last year and decided to buy my mum shoes from this store, after choosing the shoe i wanted the store keeper named Kevin packed 2 right feet shoes into the box. I was travelling the next day back to my country and when i opened the box to surprise my mum we found this out . Having confidence in such a big brand i left the reciept in my hotel room . Now i cant exchange and i am stuck with 2 right shoes that i will probably throw in the gabbage. Such terrible customer service. Never going back

Bought this one from DCC Vans last night. When I used it today from my house to my car, I find it uncomfortable, so went to put it in the box and wore a different shoes, went to Vans Abu Dhabi mall to exchange the size. Went to a staff which was having an afro hair (Cool guy) assisted me, and told him that I will exchange the size of the shoes, asked for the receipt and gave him via e-receipt and gave me the size that I wanted and asked me to try it but unfortunately, Mr. SIDIQUE did not exchange the item for he said that it was used already. I explained that I just wore it from my house to my car but still he said if I will give you a used shoes, would I take it as a customer? Despite the appeal to him about this, still he did not exchange. Advise to other consumers who wants to exchange their shoes which they wore it even for a minute, wipe it with a wet tissue for you dont know when you will encounter an inconsiderate In charge or Manager.

Vans Store Abu Dhabi Mall. Located on the 3rd Floor. Near the food court. Best place to buy Vans. Friendly staff Parking space is available Wheelchair accessible

We bought yesterday 3 pairs of shoes unfortunately 1 pair of it was mistaken. They gave us two right Feet shoes. I believe the staff was not trained well on how to dispatch the item from counter. We went back to exchange it and they gave the right item. It was bit disappointing because we wasted our time specially we are far away from the store.😌

I just had a terrible experience at your store. The staff were extremely rude and wouldn't let me and my friends in, claiming that we don't have money to buy. This is unacceptable and the tone of voice used was very alarming of that staff. As a customer, I expect better treatment and not to be judged. To Vans management please address this issue with your staff, as it reflects poorly on your store and to the owner. This is not how customer service should be handled. Disappointed and frustrated.