Sharaf DG

I have purchased a new 75’ TCL smart TV for almost 5,000 AED from Sharaf DG Abu Dhabi mall. On the day of delivery at my house, the Sharaf DG delivery team were setting up the TV while holding the bottom left corner of the TV diagonally up (at an angle) while the bottom right corner was pressed against the floor with the TV’s weight. The process of setting up the TV with explaining the features took roughly 20 - 30 minutes all while holding the TV up at an angle. All was ok, I signed off the delivery documents and off went the delivery team. Roughly within an hour of delivery I switched on the TV to find out that the graphics on the bottom right corner was damaged. I took a video of the damage within an hour of delivery and shared it to the manager at Abu Dhabi mall branch named Amjad and expressed my frustration and the feeling of the amount I paid being wasted. Few days later an inspection team appointed by Sharaf DG inspected the TV at home and concluded that the bottom right corner was damaged which in itself is evidence to the mishandling of the TV on delivery day. Sharaf DG called later and said since I’ve signed the delivery documents they’re not responsible and that I have to accept the TV as is. This is where customer satisfaction shows, apparently they neither value their brand or their customers. Very disappointed, I will never recommend to anyone or buy from Sharaf DG again.

Very poor experience at Sharaf DG. I purchased a laptop and was given a “free” soundbar. When I opened the box at home, the soundbar was already damaged. I contacted the store but they refused to exchange it. giving customers a damaged product and refusing to replace it is unacceptable. This gives the impression that low-quality or defective items are being handed out just to close a sale. I expected better service and accountability from a large electronics retailer like Sharaf DG. Very disappointing experience.

One of my friends suggested me to go to this place when I am looking for electronic products. Anyway even you go there you end up buying something here as they have good prices and staff is very attentive. This is spacious when compared to other branches. I bought 1TB drive earlier and the recently the phone gimbal stabilizer from them. I appreciate the staff as they are very helpful even sometimes you may feel they don’t have much knowledge about some products still they try their best to accommodate and attend our questions very quickly. However beware even if you go just to check on product you May end up buying it here 😄

Worst experience ever..I ordered a Samsung 26 ultra 512G from their application.. it was sold through a different provider.. when I received it and opened the box I realized that there is no warranty .. I decided to go to one of their stores in Abudhabi.. I asked Samsung showroom there.. they said that it is genuine 100% and their is no warranty.. I made a return request the day after .. they keep manipulating with me and sending emails with a screenshot that the device is genuine.. and keep ignoring my emails and complaints that I still need to return it.. I called the customer care tens of times and at the end I was informed verbally that I have to pay 20% of the price .. however this percentage notentuoned in their return policy and even they did not check the device.. just because the box is open...they are still.ignoring my emails and my complaints and leaving me without any reply.. extreme disrespect of the customers..I filed a complaint to the Customer Protection authority. I wish there is less than 1 to give them as a review. تقاعس غير عادي في الارجاع ومماطلة وتجاهل وعدم مراعاة لرضا العميل أو غيره.. تسلموا المبلغ ولا يكترثون بأحد

Lunel, I hope I spelled your name correctly. Thanks a lot for the great customer service. I really appreciate how friendly, funny, and welcoming you were at the same time. It genuinely felt like you wanted to help, and that made the whole experience even better. I can honestly say I met a new friend here. Thanks again, bro.