Lacoste - Abu Dhabi Mall

Not planning to buy any shirt from Lacoste and just checking some options but Amin was great he’s skills as CSR is remarkable.Providing options in a best way and not annoying. I hope he will influence the whole team, his work ethics and best practices.Just notice the two ladies at the back their smile “maybe a bit expensive” they don’t even smile maybe they’re tired or hungry ?😅

Bad behavior from the customer consultant, mr. M Amine senior costumer consultant, this is the worst ever experience i got in whole UAE . It feels me like his behavior like racism for me . There was only two customers in the shop ,it was not a busy time i was looking for a sunglasses and he suddenly came towards me , he said you can’t take or touch sunglasses without my permission so it was an open display after that he didn’t tried to gave any service and he left so this the disgusting and worst customer service experience i got . 🙏🏽

I went to buy a Lacoste watch for my girlfriend, but unfortunately the customer service agent was not helpful at all. He did not know how to talk to customers, was rude, and offered no assistance. When I asked about ladies’ watches, he replied, “Do you want to buy or just look?” This made me very angry and ruined my whole day. His name is M. Amin. I left the store and luckily bought a Lacoste watch from Hour Choice, located on the next floor in Abu Dhabi Mall. I had a great experience at Hour Choice—the staff were professional, friendly, and had excellent customer service skills. If you want to have a good shopping experience, I do not recommend visiting the Lacoste store in Abu Dhabi Mall, as the staff there are unprofessional.

Leila is an exceptional store manager at Lacoste. She leads with confidence warmth, and true professionalism. From the moment you walk into the store, you can feel her positive energy and attention to detail , thank you Leila

This review reflects a documented customer service experience with Lacoste UAE’s official online store (lacoste.ae). I placed Order #LAAE00031694 on October 18, selecting the paid same-day delivery option. The order remained in “Processing” status throughout the day, and delivery did not occur as scheduled. Over multiple support chats, I received contradictory information — one agent stated the order was booked for delivery, another said the system could not retrieve the status, and a third confirmed it would arrive before 10 PM. The delivery never happened. Because store pickup was available at checkout, I asked if I could collect the item myself and have the delivery fee refunded. The response was that delivery fees are non-refundable once confirmed, even when the same-day commitment was not fulfilled. During a later conversation, I asked the agent for an estimated delivery window for the following day. He said he could only “inform the shipping company,” not confirm any timeframe. When I asked him to convert the order to pickup instead, there was no acknowledgment. Upon asking where I could submit feedback about my experience, the chat was ended abruptly without closure. I then filed a complaint (Case #01889509), which was confirmed as “escalated.” A day later, there had still been no call, update, or resolution. On October 19 at noon, I contacted support again and specifically requested to speak with a manager. I was told a supervisor would return my call — no call was received as of the time of this review. All communication transcripts and timestamps are documented. The purpose of this review is to provide an accurate account of events and highlight the lack of follow-through in handling paid delivery services and customer escalations. I hope Lacoste UAE management reviews this case and addresses the underlying customer-care issues to prevent similar experiences for others.