Hertz - AUH Mall

I have been a loyal Hertz customer for years, but my recent experience with Hertz Abu Dhabi Mall was extremely disappointing. When I returned my BYD rental vehicle, the staff spent a significant amount of time trying to identify damage or scratches on the car. After they were unable to find any issues, I left the location believing the return process was complete. More than three hours later, I received a claim that the vehicle had originally come with two charging cables and that I had returned only one. The only evidence provided was a photo that raises more questions than answers. First, the photo shows only one charger. Second, there is no proof that the vehicle in the photo is the car I rented. Third, there is no documentation showing that three chargers were ever provided to me at pickup. As a customer, I find it unreasonable to be accused of missing items based on such insufficient evidence. Most importantly, why would any customer keep random charging cables that have no value or use without the vehicle itself? What concerns me most is that this issue was not raised during the actual return inspection. Instead, it appeared hours later, after I had already left the branch. I expect much higher standards of professionalism, transparency, and documentation from an international brand like Hertz. Unless this matter is resolved properly, I will be pursuing all available consumer protection and legal channels. My advice: carefully document every item in the vehicle at pickup and return, take your own photos and videos, and think twice before renting from this location. Very disappointing experience.

Excellent car rental experience! The booking process was quick and easy, the staff were friendly and professional, and the car was clean, well-maintained, and exactly as described. Pickup and return were smooth and hassle-free. The price was fair with no hidden charges. I would definitely rent from HERTZ again and highly recommend their service specially to MR JOEL GONITO for excellent in customer service and very prompt to my needs and query. Again, Thank you 😉

Terrible booking experience and predatory cancellation fees! ​I recently attempted to rent a car with Hertz for a specific date with airport pickup, but their system or staff completely messed up my reservation—generating a confirmation for a completely different date and an entirely wrong pickup location. ​When I immediately tried to fix the error and cancel the booking, I was told I had to pay a cancellation fee that was actually higher than the total price of the rental itself! ​Being penalized and charged more than the rental cost for a mistake or systemic error on their end is completely unacceptable and predatory customer service. I will not be using Hertz again and strongly advise others to double-check everything before booking with them.

Rented from Hertz and Joel took care of me, gave me a really good price compared to others. Process was quick and easy, no stress at all. Car was clean and ready. Overall solid experience, would definitely rent from them again.

The worst experience ever with this car rental company. Every time, amounts are deducted from my card under the claim of traffic fines, which I strongly doubt are even valid. On one occasion, I was charged for a speeding ticket on a day when I did not use the car at all and it was not moved from its location, they send the date and time by email only. Despite that, no official fine or supporting document was provided—just a verbal claim that there was a violation. There is absolutely no transparency. No detailed emails, no official documentation—yet the amounts are deducted directly from my card without prior notice. I only discover these charges by coincidence through my banking app. Customers should not be forced to constantly monitor their bank accounts due to a company’s lack of clarity. Regarding punctuality, the service is extremely unreliable. On one occasion, I waited two full hours to receive the car, which completely ruined my plans. When I filed a complaint, the issue was simply denied. Unfortunately, there is no professionalism or credibility in dealing with this company, and customers are not treated with the respect they deserve. I do not recommend dealing with them