Boots

Boots Abu Dhabi Mall is honestly one of the best pharmacies I’ve visited. I come here regularly, and the service is always consistent. The team is friendly, knowledgeable, patient, and always greets customers with a smile. Whether I’m asking about medication, skincare, or general health products, they always take the time to help and guide me properly. You can tell they genuinely care about helping customers, not just selling products. The store is also clean and well organized. Excellent pharmacy and highly recommended.

Very disappointing experience at Boots Pharmacy Abu Dhabi Mall, The staff member wearing a white coat handled the situation in an unprofessional and disrespectful manner. I was given a muscle relaxant product that was already opened, without any proper check of the packaging or product condition. After handing it to me, she walked away to serve another customer before even confirming everything was fine. When I pointed out that the item was opened, her attitude became rude and dismissive, and she spoke to me in an impolite way while saying it was the last piece available. I politely declined the purchase and said “No thanks,” but she completely ignored me afterward and continued speaking to other customers without any basic courtesy or acknowledgment. Customer service and professionalism are very important, especially in a pharmacy environment. I hope management takes this feedback seriously and improves staff training and customer care standards.

I was running out of retinol and stopped by Boots just to check if they have one in store. Jonalyn, their pharmacist, was accommodating throughout. I may have splurged a little 🤣 Got a cute eco-bag as well!

Very disappointing experience. The service was poor, and one of the employees was rude and unprofessional in dealing with customers. I was given an opened product, and when I brought the issue to her attention, her response was dismissive and impolite rather than helpful. This level of customer service does not reflect respect for customers. I hope management addresses these issues and improves staff training.

Dibya and Jonalyn hats of for services we came for no 7 cream and it run out in store took extra mile service they ordered it from different store had whole level of experience my wife happy with the service we will always visit the same store .thank you for stand out customer service.🤗🤗🤗